Privacy Policy

Last updated: March 31, 2025

This policy is originally written in English. In case of discrepancies in translations, the English version shall prevail.

PAACS Software Ltd (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, desktop software (Windows, macOS, Linux), and related services (“Services”).

For details on how we use cookies, please see our Cookie Policy. By using our Services, you also agree to our Terms and Conditions and End User License Agreement (EULA) where applicable.

Information We Collect

• Personal information you provide (e.g. name, email, affiliation when signing up, contacting us, or creating a profile)
• Technical information (e.g. browser type, IP address, operating system, device specs)
• Usage data (e.g. pages visited, downloads, actions within the software, time spent)
• License and activation data (e.g. license key usage, version installed, platform)
• Soon to be implemented – Telemetry or performance data from our applications (you will be able to opt out in-app)

How We Use Your Information

• To provide, maintain, and improve our software and services
• To respond to inquiries and support requests
• To verify license status and manage feature access
• To send service updates (if opted in)
• To monitor usage, detect fraud, and improve user experience

Legal Basis for Processing (GDPR)

We rely on the following legal bases when processing your personal data:

• Consent – e.g., email communication, cookie use, or optional telemetry
• Contractual necessity – e.g., account access, licensing, support
• Legitimate interest – e.g., analytics, fraud prevention, service improvement
• Legal obligation – e.g., compliance with tax or data protection laws

Cookies

We use cookies and similar technologies to operate our website and improve your experience. You may manage cookie preferences via our cookie banner or browser settings. For more details, see our Cookie Policy.

Third-Party Services

We use third-party tools to deliver and secure our services, such as:

• Google reCAPTCHA – protects against bots (Google Privacy Policy and Terms of Service)
• Google Analytics – for non-identifiable behavior insights
• OAuth Providers – for login/signup (e.g., Google, GitHub)
• Supabase – manages account data and secure user storage (mainly US-hosted)

Data Storage & Retention

We store account data on Supabase (primarily US-hosted). Personal data is retained only as long as necessary for service delivery, legal compliance, or user-requested deletion.

International Data Transfers

Some data may be processed outside the UK/EU via trusted third-party tools. We implement safeguards such as Standard Contractual Clauses where required.

Children’s Privacy

Our services are not designed for users under 13 (or under 16 if required by law). We do not knowingly collect data from minors. If you believe we have, please contact us.

Your Rights

• Access your stored personal data
• Request correction or deletion
• Withdraw consent (e.g., cookies, communications)
• Request data export or restrict certain processing
• File a complaint with a local data protection authority

Data Breach Notification

In the event of a breach affecting your rights or freedoms, we will inform you promptly and comply with legal reporting obligations.

Data Security

We use appropriate technical and organizational safeguards (e.g., encryption, role-based access, active monitoring). However, no system is 100% secure, so we encourage good password practices and logging out on shared devices.

US Privacy (California, Virginia, etc.)

If you are a resident of California or other US states with privacy laws, you may have the right to access, delete, or opt-out of the sale of your data (we do not sell data). Requests can be sent via email.

Policy Updates

We may update this Privacy Policy from time to time. We will post changes here and, if significant, notify you via email or dashboard. Continued use after changes indicates acceptance.

Accessibility

If you require this policy in another format or need accessibility accommodations, please reach out to us.

Contact

For questions or concerns about your data, email support@paacs.pro.